Support

First launch

Tapsody has no Dock icon. It appears in the menu bar as a keyboard symbol; click it to open the panel.

Before it can make a sound, macOS has to let it see key presses:

• Click Open System Settings… on the orange card in the panel.
• Switch Tapsody on under Privacy & Security › Input Monitoring.
• Start typing. Sounds begin within a couple of seconds; there is no need to relaunch.

Troubleshooting

No sound at all

• Check that the round on/off button at the top right of the panel is on, and that the volume slider is not at zero.
• If the panel says Sleeping, click Wake.
• Check Input Monitoring, as above.

Input Monitoring looks switched on, but the panel still says it is waiting

macOS ties the permission to the app's code signature, and a stale entry from an older copy can be listed as allowed while the current app is still denied. Reset just this app's entry, then switch it on again:

tccutil reset ListenEvent azun.keytone.app

That identifier is Tapsody's bundle ID; it kept an earlier name for the app.

Sound is missing in one app only

That app may be in the muted list. Open Settings › Muted apps and remove it. Games and remote desktop apps are common entries.

It sounds wrong for the keyboard I have

The presets imitate particular switches and boards rather than your keyboard. Try the other collection, then use Tune to adjust brightness, body, pitch and decay.

Typing feels delayed

Tapsody never intercepts keystrokes; it only listens, so it cannot slow typing down. If the sound lags behind your typing, check whether another audio app is holding the output device.

Getting in touch

Write a support email and your mail app opens with a short template to fill in. Plain mail to khangazun@gmail.com is just as welcome.

You can also leave a review on the Mac App Store; reviews are read, and replies appear underneath them.

The template asks for your macOS version, whether your Mac is Apple silicon or Intel, the Tapsody version from Settings › About, and which sound was selected. Those four answers usually explain a problem on their own.